Glass ceilings? Closed doors? Not at JLL. We recognize the success and achievements of the amazing women throughout our firm. In celebration of Women’s History Month, we’d like to highlight a few of the strong, smart, and ambitious women of JLL. We appreciate them not only this month, but every day. We hope they inspire you like they inspire us.
Meet Shauna Mattis, Senior Vice President, Retail Brokerage
Shauna prides herself in the way she represents landlords with their real estate needs. As a real estate advisor, she helps clients create strategies that will yield the highest and best use of their properties by identifying emerging market trends, securing tenants for vacancies and negotiating leases.
As a kid, what did you want to be when you grew up?
A singer. I would practice in front of the mirror for hours. I just knew I would be the NEXT BIG THING ….. Unfortunately, I can’t carry a tune to save my life and I had to give up the dream of the big stage. I’m still a natural ham though, and always look forward to an opportunity to get in front of a crowd – especially if there is a mic involved!
How did you get into commercial real estate?
I met a boy. During an interview for my first job, I met the man who is now my husband. I wasn’t initially very excited about the job, but I determined I would take it so I could get to know him better. It was at a small local brokerage firm in WLA and they needed someone who could quote rental rates when the brokers were out of the office. They actually paid for me to get my license. Eventually, I was given an opportunity to be a broker and the rest is now history.
What is a typical day for you?
I wake up at 5:45-6:00 am to get my kids ready and off to school. I still make lunches and breakfast, so this takes a little time. Around 8 am, I start getting ready for work myself and typically get into the office between 9 am-9:30 am. From there, I meet with various members of my team, set priorities for junior brokers on various projects, update clients on activity for their accounts, conduct outreach for new vacancies, finalize offers/leases, and update reports accordingly. I typically leave the office around 7:00-7:30 pm and head home, where I make dinner for the family and check homework. My husband and I typically take the end of the day to hang together, talk, watch TV, and generally stay connected. Typically I’m back in bed by 11:30-12:00 am.
Who was the biggest influence in your life?
My grandparents – they taught me the value of working hard to achieve your goals and ambitions. I never expect life to be easy and understand no one will “give” me anything I don’t deserve. This ethic serves me well with my career and clients. I understand they have options out there and I never take for granted the relationship – I actively work to keep it.
What was the best advice you’ve ever received?
Never lie – be honest with everyone. If you have a family event which conflicts with a business event, just tell everyone your priority is your family. Clients and peers will appreciate you didn’t hide anything from them and will generally support your decision. I’ve even had times when that decision has led to greater bonding with my clients – because we can share the funny family stories with each other and develop a relationship beyond the account.
How do you measure success?
I don’t. I do things that make me happy and generate results for my clients. I always think there is room for improvement and “success” is elusive.
How do you achieve work/life balance?
I try not to multi-task between work and personal time. When I’m at work, I’m focused on those responsibilities and requirements. When I’m with my family and/or friends, I focus on those experiences. In the past, when I tried to multi-task and do a little work when with friends, or take care of some family stuff when at work, it didn’t go so well. Neither side felt they were getting what they wanted or needed from me and my results were never 100%. I feel that I’ve received more benefit from the singular focus approach as I have the full experience to reflect back on and I’ve had better results from my efforts.
How has JLL supported you as a woman in business?
JLL has been great! From day one, JLL has been encouraging of my success and supportive of my professional goals and ambitions. For example, I enjoy speaking with large groups and demonstrating my leadership and experience in retail brokerage – in that capacity, I’ve been invited to participate in our platform business growth efforts with institutional clients across the country. In addition, as a mother of younger children still, I have carpool duties at least once a week. My JLL team has no problem with me fulfilling those responsibilities and allows me to work remotely on that day.
What advice would you give to young women who want to succeed in the workplace?
There are so many people who truly want to see women succeed in this business. The best way a young woman can determine the type of person they want to be is to gain insight and perspective from a variety of resources – both men and women. It’s easy to jump into a women’s only group right now, but from my experience, the lessons I’ve learned from successful men in our industry have been just as valuable and have truly helped me navigate a path of recognition and respect. Be careful not to generate an “us” against “them” mentality – it’s never that black and white. Learning from the experience of others on what works and doesn’t – then adopting those lessons for yourself – is what will truly allow you to Achieve Ambitions.
If you wrote a book, what would the title be?
In My Opinion … Anyone who spends time with me knows I have an opinion on most topics and enjoy sharing them with others. I’ve been told it is my honest feedback and insightful comments that make people interested in what I have to say and often seek my advice.
JLL has been named one of the Top Companies for Executive Women for third straight year by the National Association for Female Executives (NAFE). Read more.
For more information about JLL, visit jll.com.